Basic Troubleshooting for Video Conferencing

gabriellem

July 24, 2020 - 1 minute read

For a quick problem-solution reference, click on your listed device (below) for video conferencing issues.

Android Problem/Solution Download

iPhone and iPad Problem/Solution Download

Computer Problem/Solution Download

Quick solutions:

Refresh/reload page

Ensure you are using the right browser

For iPhone and iPad use Safari, for all other devices use Chrome

Are you using an iPad? Sound and video issues may be resolved simply by positioning your iPad in the landscape position, instead of portrait, and then refreshing your page .

Are you a an HP user? Some HP Computers have a Webcam Shutter Key to switch on and off Webcam Permissions. This is useful when having the issue No Video for the User only.

Turn on webcam by sliding switch away from the icon

The above images are from the HP website for troubleshooting webcam issues https://support.hp.com/ca-en/document/c03430151

If you have a C-Slide, you will need to open the C-slide for your video conference.

Above is an image from https://www.amazon.ca/C-Slide-3228420-Webcam-Cover/dp/B00AZ639VG

Basic Troubleshooting for Video Conferencing

gabriellem

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