Setting up your Device for a Video Call



July 22, 2020 - 3 minutes read

Set up your Device

First, make sure you have a device that has the ability to send and receive video and sound. Second, make sure that device is able to connect to the internet.

If you are using a computer, most come with a built in webcam, microphone and speakers, but some computers do not. If that is the case, you will need to purchase a webcam, speakers, and/or microphone that is compatible with your device.

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If you are using a smart phone or tablet, most come with a built in webcam, microphone and speakers.

Older devices may not be supported.

Check that you have Internet

After you’ve selected your device, please connect to the internet. Ensure you have a good connection to improve your video and sound quality. To connect to the internet, you can use one of the following:

  • A Direct Ethernet Connection
  • Wi-Fi Connection
  • Data/Hotspot

The quality of your connection will vary. Ethernet is most stable, and if you are using Wi-Fi move closer to your internet router to have the best connectivity.

Step 1
Pick a device

Computers work best, however, you can use a smart phone or a tablet.

Step 2
Connect to the internet

Ethernet or Wi-Fi connection will give you the clearest picture depending on the strength of your connection and speed of your internet.

Step 3
Create an account

Open a browser and click the link or type in the address bar to Sign-up for free. You will need to click “Register” and then fill out a form to create your account.

Step 4
Use the supported browser

Depending on your device, you will either need to use Google Chrome or Safari. For iPhones and iPads Safari is supported, for all other devices use Google Chrome.

We are here to help

Our friendly support team are available for you, so don’t hesitate to contact us.


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