jacobv, Author at Corigan Application

Webcam Troubleshooting

Posted on July 21, 2020August 4, 2020 by jacobv

This troubleshooting guide will help you if you encounter issues with your webcam when signing into your virtual appointment. Most often, the issue is caused when Corigan does not have permission to access to your camera or access to your camera is being blocked by another application/program. The following steps will help you troubleshoot your webcam to allow you to use Corigan for your virtual appointment. Scroll down to the type of device you are using for specific troubleshooting.

iPhones and iPads

If using an iPhone or iPad, make sure you are using Safari as your web browser. Check to see if your camera is set to allow by clicking on the Aa symbol to the left of the website address.

On the drop down window that appears click on site settings.

Click camera and make sure it is set to allow. If it is not set to allow change the setting, refresh the page, and check in again for your appointment.

Close all open apps by swiping up from the bottom of the screen and pressing close all. Open safari again and sign back into Corigan. If you do not know how to close all open apps, restart your device to do it automatically.

If after closing all apps it is still not working, restart your device and sign in again. If your browser is not blocking access then restarting your device should allow Corigan to access your camera.

Androids

If using an Android, make sure you are using Google Chrome as your browser. Check to see if your camera is set to allow by clicking on the padlock symbol to the left of the website address.

A drop down window will open that has the websites permissions on it. Make sure to the right of both camera and microphone it says allow. If it doesn’t, change it to allow by clicking on camera and selecting allow. Refresh the page and sign back in for your appointment.

If your camera is still not working or you phone was set to allow, close all open apps. Swipe up from the bottom of the screen, press the home button twice, or press the button in the bottom left of the screen and press close all. Open Google Chrome again and sign back into Corigan. If you do not know how to close all open apps, restart your device to do it automatically.

If it is still not allowing access to your camera, go into site settings and reset the settings for Corigan. To do this click on the padlock symbol to the left of the address bar. At the bottom of the window that appears click on site settings and then click clear and reset.

Refresh your page and go through the check in process again. Resetting the site settings will make your browser ask for permission to allow Corigan to use your webcam. Click allow to let Corigan have access to your camera.

Mac’s and PC’s

Use Google Chrome as your browser if using Corigan on a Mac or PC. Check to see if access to your microphone and camera is allowed by clicking on the padlock to the left of the address bar. You will see microphone and camera in the window that appears. To the right of them make sure it says allow. If it does not, change it to allow, refresh your page and check in for your appointment.

Test your webcam to see if it is functioning. Open the camera app on PC’s by searching in the start window at the bottom of the screen. Open facetime or photobooth on Mac’s by searching in finder. You should be able to see yourself on the screen. If you are unable to see yourself your webcam may not be properly set up. See the webcam setup guide for tips on how to set up your webcam.

If your webcam is functioning but Corigan is unable to access it, try restarting your computer then signing back into Corigan. Other programs may be using the camera and are stopping Corigan from gaining access. Restarting your computer will close everything and allow Corigan access.

If your camera still will not work reset the site settings on Google Chrome. Click on the padlock to the left of the address bar and then click site settings at the bottom of the window that appears. You will be taken to a settings page. Click reset permissions.

Go back to the Corigan tab in your browser, refresh the page and go through the check in process again. It will ask you to allow your microphone and camera. Make sure to click allow.

Registration Video Guide

Posted on July 21, 2020July 27, 2020 by jacobv

The following video is a walkthrough of the registration and sign in process. Watch this to see how to register your Corigan account and how to sign in for your virtual appointment, or read the written instructions below.

When registering an account go to https://getcorigan.ca/, and click “Register” in the top right corner or “Sign up for free.” You will be taken to a page that asks for some basic information from you. Select your doctors office in the first bar and fill out all of your information in the different fields. Make sure to write down the email and password you used. Once your account is made you can use the same email and password to sign in anytime you need to contact your healthcare providers.

Once all of your information is filled out and you click “Register Now” at the bottom of the page our privacy agreement with open. Make sure to read the agreement to see how your information is used. At the bottom of the privacy agreement it says “I Accept.” After clicking this you will be taken to a sign in sreen.

Type the email and password you used to register into the bars and press “Sign in.” You will have to wait until the office accepts your request to join before you can enter your healthcare providers virtual office. Click “Add new office” and scroll through the list to find all of the offices you are a patient of and request to join each office. Once you have been accepted you will be able to use your Corigan account to connect with your healtcare community from one central location.

How to set up a webcam

Posted on July 20, 2020August 4, 2020 by jacobv

Many devices now come with webcams already installed. On some devices, such as desktop computers, they will require an external webcam since they don’t come with built in webcams. To set up a webcam first plug the webcam into a USB port on your computer. You should be able to find a USB port on either the front panel of your computer tower, or on the back panel.

Once the webcam is plugged in, a notification should automatically appear that says, “setting up device.” After the set up completes the webcam should be working and you will be able to sign in to your Corigan appointment.

In some cases, there will already be a camera installed and the computer will have this camera set as the default. This can also happen if the device has an internal webcam that is broken. You will need to change the default camera to the external webcam.

PC setup

On PC’s this can be done by opening device manager. In the search bar at the bottom left of the screen, or in the start menu, type device manager and click on the symbol for device manager. A window will open with a list of all the devices connected to your computer. Look down the list until you find cameras. Right click on the camera you do not want to use, and press disable. Your computer will then have the external webcam set as the default camera.

Mac setup

On Mac’s the default camera has to be changed within the specific program, in this case Google Chrome. Open Google Chrome and click “Chrome” in the top left corner of the screen. A drop down menu will open, select “Preferences” to open the settings for google Chrome.

On the left side of the page click “Privacy and Security” and then click site settings. Scroll down and click on “Camera.” At the top of the camera page there will be a drop down menu. Clicking on the drop down menu will open a list of every camera that is installed. Pick the camera you would like to use from the list. The external camera should now work with Corigan.

Troubleshooting

You should now be able to sign into Corigan for your virtual appointment. If you are still having issues see our webcam troubleshooting guide for tips on how to troubleshoot issues with your webcam.

How to set up speakers for PC’s

Posted on July 24, 2019July 24, 2020 by jacobv

Speakers will allow you to hear your healthcare provider while in a Corigan virtual appointment. Setting up speakers is a very simple process that can be done in only a few minutes. Read the following steps to learn how to set up speakers for your PC desktop or laptop computer.

On the rear of most desktop computers there are coloured or labeled headphone jacks where your speakers plug into. Often, the jack for speakers will be green or will be labeled line out. If it is a set of two speakers plug the speaker without the power button and volume knob into the speaker with the power button and volume knob. Then plug the speaker with the volume knob into the back of your computer in the green headphone jack. Plug the speakers into the headphone jack if you are using a laptop.

Taken from https://www.dell.com/support/article/en-ca/sln151723/no-sound-from-external-speakers-on-a-dell-desktop-computer?lang=en

Next, plug the speakers into a power outlet and turn them on. Try playing a sound file or a YouTube video to test if they are working. If you cannot hear anything turn the volume up on the speakers.

Right click the speaker symbol in the taskbar in the bottom right of the screen if you are still unable to hear anything. In the menu that appears click open sound settings.

Right click on the symbol in the red circle above. Then select “Open Sound Settings” from the menu that appears

A window will appear that says sound and shows the output device. Make sure the speakers you are using are selected by clicking the bar with the output device and picking the name of your speakers.

Click the bar in the red rectangle to change your output device

Adjust the windows volume by clicking the speaker button in the taskbar in the bottom right of the screen. Slide the bar up or to the right to increase the volume.